Refund policy

Return & Refund Policy

At Haywood Harvest, we want you to be satisfied with your purchase. Because many of our products are consumable, personal-care, and intimate-use products, we have specific return guidelines to protect the health and safety of our customers.

Returns

We accept returns of eligible unopened and unused products within 30 days of delivery. Products must be returned in their original packaging and in resalable condition.

For health and safety reasons, we cannot accept returns of products that have been opened, used, or consumed, including gummies, edibles, oils, tinctures, supplements, personal wellness products, and intimate products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photos of the product and packaging so we can assist you.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is the result of an error on our part or the product arrived damaged or defective.

Return Shipping

Unless the item was damaged, defective, or incorrectly shipped, the customer is responsible for return shipping costs.

Exchanges

We do not routinely offer exchanges. If you receive a damaged, defective, or incorrect item, please contact us and we will work with you to resolve the issue.

Contact Us

If you have questions about a return or refund, please contact Haywood Harvest before sending an item back so we can provide the appropriate instructions.